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Consumer Complaints Resolution Mechanism
(MUONGOZO KWA AJILI YA MALALAMIKO
YA WATUMIAJI WA BENKI)
 
1. Introduction
(UTANGULIZI)


The Complaints Resolution Desk (the Desk) has been established by the Bank of Tanzania (BOT) as a cost effective and efficient mechanism to resolve com-plaints between banking institutions and their customers. The Desk, which is fully funded by the Bank, is in-tended to resolve complaints (small claims) whose monetary value in respect of both the claim amount and remedy awarded does not exceed fifteen million Tanzania shillings (15,000,000) Mn.
 
2. HOW TO LODGE A COMPLAINT WITH OUR BANK
(JINSI YA KUWASILISHA MALALAMIKO KWA DAWATI)


When you are dissatisfied with our services or you have any compliant pertaining to our staff or bank or otherwise, you may lodge complaint to us in writing by post or fax or through your registered email address in the following contact addresses.

The Chief Manager
Dar es Salaam Branch
Post Box 7581 Dar es Salaam
Phone : +255 (22) 2135358;2135368 Fax: +255 (22)2135363
E Mail : BOI.DESbranch@bankofindia.co.in

The Branch Manager
Zanaki Street Branch-Dar es Salaam
Post Box 7581 Dar es Salaam
Phone : +255 (22) 2111062; 2111061 Fax: +255 (22)2111063
E Mail : BOI.ZanakiBranch@bankofindia.co.in

The Nodal Officer
Grievance Redressal Cell
Bank of India (Tanzania) Ltd
Post Box 7581 Dar es Salaam
Phone : +255 (22) 2135362; Fax: +255 (22)2111063
E Mail : Boi.Tanzania@bankofindia.co.in

NOTE:

  • For lodging complaint with BOT please use Complaint Form No. 1

  • For detailed information for lodging compliant with BOT please visit BOT website https://www.bot-tz.org.

  • For detailed information about Bank of India (T) Ltd Product and Services please visit our website:www.boitanzania.co.tz

  • For detailed information about Bank of India (T) Ltd Service Charges please visit our website:www.boitanzania.co.tz
 
3. INTERNAL COMPLIANT RESLUTION MECHANISM
(MCHAKATO WA KUTAFUTA UFUMBUZI WA MALALAMIKO)


We through our internal complaint handling mechanism shall resolve your complaints within 21 working days from the date of lodging the compliant. The Internal Complaint handling mechanism in our Bank is as under:


  • Receiving and timely processing consumers’ complaints.

  • Keeping complainants updated throughout the process.

  • Keeping a record of all complaints and submit it to the Bank of Tanzania on quarterly basis.

  • Resolving all consumer complaints within 21 working days from the date of lodging the complaint.

  • In exceptional circumstances if we are unable to resolve the complaint within 21 working days, we will immediately inform the complainant of our inability and reason for the inability and what measures are being taken to resolve the matter urgently and in any case not more than 14 working days thereafter.
 

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Bank of India - TZ
    Announcement Start | Stop
 
22/07/2016

We proudly announces the opening of 61st Overseas Branch in Ho Chi Minh City Vietnam
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11/07/2016

Our bank fees and charges have been revised with effect from 11th July 2016
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03/05/2012

BOI celebrates 60 glorious years of banking in singapore
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15/08/2012

Free remittance facility to Tanzanian students studying in India.Walk in for opening of savings bank account.
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02/08/2012

We are happy to announce that business hours of our Zanaki street Branch have been extended up to 4.00pm from Monday up to Friday
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Bank of India - TZ
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